EXCHANGE POLICY
At Al Rubab Collection, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not entirely delighted with your order, we have established a straightforward return and exchange policy to make your shopping experience hassle-free.
Return Conditions
- Items Eligible for Return:
- We accept returns on most products within 7 days of the date of purchase.
- Items must be in their original, unworn, and unwashed condition.
- Tags and labels must still be attached to the items.
Return Process
If you wish to return an item, please follow these simple steps:
Contact Us: Get in touch with our customer service team at [email address] to initiate your return request. Please provide your order number, details of the item you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
Pack the Item: Carefully package the item you are returning, ensuring that it is in its original condition and include all tags and labels.
Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received by us.
Refund/Exchange: Once we receive the returned item and confirm that it meets our return conditions, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
Exchange Process
If you'd like to exchange an item, please follow these steps:
Contact our customer service team on Instagram /WhatsApp to initiate an exchange request. Please provide your order number, details of the item you wish to exchange, and the item you would like to receive in exchange.
Follow the return process outlined above for the item you wish to exchange. Once we receive the returned item, we will process the exchange and ship the replacement item to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with a clear photo of the issue. We will work to resolve the problem promptly, either by issuing a refund or sending a replacement item at no additional cost.
Order Cancellation Policy
You may cancel your order within 24 hours of placing it. Contact our customer service team with your order number to initiate the cancellation. After 24 hours, orders may have entered processing and cannot be canceled. Refunds will be issued to the original payment method used. For cancellations or questions, please contact us at [email address]. Thank you for choosing the Al Rubab Collection.